StoreGazer Solution - Detecting PIN Pad Removal

The 4690 logs a W404/E014/S118 message (terminal device did not respond to message on the serial port adapter) when a PIN pad is disconnected. EDJ took the following steps to configure a PIN pad disconnected email alert in our lab:

1. Add an event to the 4690 event file (EDJGAZER:EVNTFILE.DAT) to perform an action (1) each time a message with a source of 118 occurs.

     [Rule = 1]
     Source = 118
     Action ID = 1

   To only be notified of W404 (S118) messages, a "Message = W404" line can be added to the event.



2. Add an action to the 4690 action file (EDJGAZER:ACNTFILE.DAT) to perform an email action referencing the email template named PinpadEvent (to be defined within the StoreGazer Client).

     [Action = 1]
     Type = Email
     Template Name = PinpadEvent

3. Define an email template in the StoreGazer Client (View -> Manage Email Templates) named PinpadEvent to send an email to one or more recipients. The "Variables -> Message Variables -> Set All to Default" menu can be used to create a default email template.



4. Unplug the PIN pad from the terminal and confirm the W404 is displayed in the terminal event log.

     --------------------------------------------------------------
   
      05/19 14:21 EE 002 4 W404 TERMINAL DEVICE EVENT HAS OCCURRED
                                  B3/S118/E014
     SOURCE: Serial Port
     DEVICE ADDRESS: 69 COMMAND: 0000
     STATUS: 0046     ADAPTER ERROR: 00
   
     --------------------------------------------------------------

See below for an email sent from a StoreGazer Server after an EDJ lab controller detected the PIN pad event referenced above. Note that the IBM long message description can optionally be included in the email body.

From:    Store0011@edj.com
To:      storegazer@edj.com
Sent:    Monday, May 19, 2008 2:22 PM
Subject: StoreGazer has detected a PIN Pad Event (W404 at 0011-CC)

Datetime:             2008/05/19 14:21:38
Controller:           0011-EE
Terminal:             002
Message:              W404
Source/Event:         118/014
Severity:             4
Data:                 I   F
Event/Action Rule:    0001/0001
IBM Short Description W404 TERMINAL DEVICE EVENT HAS OCCURRED