StoreGazer

StoreGazer is the most widely used systems management application among retailers. By simplifying processes and automating actions, data is delivered faster and problem resolution is more efficient.

StoreGazer Brochure

Real-Time Monitoring

StoreGazer centralizes the data from all stores displaying both real-time, as well as historical data to provide you with a complete look at the inventory and status of your systems. Before critical issues occur at the store level, StoreGazer will solve those problems automatically without any employee interaction.

System Inventory

Controller Hardware – Real-time and historical views to quickly identify key information such as CPU usage, memory, and disk levels for individual controllers.

Controller Software – Identify installation consistency and details chainwide for operating system, application, and software product versions.

Vital Product Data – View VPD and BIOS model and serial numbers for both controllers and terminals being monitored.

System Status

Message Monitor – View and respond to conditions within the 4690 event log, including messages when programs end, controllers IPL, hardware errors, etc.

Alert Monitor – Configurable conditions being monitored which are otherwise not easily accessible including the status when files exceed size limits, processes not running, dropped connectivity, disks exceeding capacity, etc.

Multi-Store Operations

StoreGazer enables administrators to remotely take action on multiple store locations at the same time with a wide variety of functions including:

Start/Stop Processes
Reload Controllers/Terminals
Transfer Files
Signoff Terminals
Define/Change/Delete Background Apps
Distribute/Delete Files
Define/Change/Delete Logical Filenames
Add/Delete Operators
Change/Set Operator Passwords

NOTE: Use StoreGazer to automatically restart programs which should be running. Take it a step further by configuring StoreGazer to email administrators when programs continue to stop after numerous unsuccessful restarts.

Job Management

Users are able to create predefined jobs which can be issued on-demand or scheduled for later execution. These jobs can contain multiple steps, and decisions can be made to proceed, or quit, based on the success or failure of each step at each location. By defining the rollout process or automated polling process as a job, the likelihood of user error is greatly reduced when moving from test to production, as the steps and parameters have already been proven and preserved.

PCI Compliance Tools

StoreGazer offers several unique features related to PCI compliance which enable administrators to quickly detect when something has changed on the 4690, identify who made that change, and prevent future security breaches.

Password Management

StoreGazer maintains a report of users with expired or expiring passwords, and enables users (particularly, corporate users) to change their password globally without logging in to each location individually.

File Change Detection

StoreGazer users define which files should be monitored across their network. Any changes to those files including size, distribution, timestamp, or other attributes are reported in real-time. Administrators also have the option to be notified of these changes.

User Change Detection

StoreGazer monitors the authorization records at each location. Any changes to these records (password, permission set, or other attributes) are immediately reported. Administrators also have the option to be notified of these changes.

Permission-level Reporting

Through the User Change Detection feature, COPS is able to generate a chain-wide list of users with a specific permission. Several of our customers have reported that PCI auditors often request a list of all users with command line or Enhanced Security permissions, and COPS makes this data immediately available based on the current authorization records at the store. Historical reporting is also available.

User Activity Reporting

The 4690 controller logs a variety of events when certain user-initiated activities occur. StoreGazer stores these events centrally and generates custom reports on this data, including failed login reports and SSH/SFTP connections.

Whitelisting

StoreGazer’s WhiteList feature ensures system integrity by monitoring processes running on the 4690 controllers and comparing them to a known list of accepted processes. When unauthorized processes are started, retailers can configure StoreGazer to notify them immediately via email.

PIN Pad Monitoring

To combat against fraudulent devices, StoreGazer will notify retailers immediately via email when unauthorized PIN pads have been attached to terminals. StoreGazer also tracks PIN pad serial numbers, software versions, as well as which terminals they have been associated with over time.

Command Logging

The 4690 controller generates logs for every command line, SFTP session, and file editing session. StoreGazer centrally stores these logs and can generate reports based on operator, location, or keyword searches. The OS makes these logs available as soon as the session ends, and StoreGazer sends them to the server immediately afterwards.

Historical Tracking

StoreGazer keeps historical records on most of the data it reports, so reports can be generated not only for today, but for last week or last month as well. Through this historical data, it is possible to tell not only what changed but when it changed, and, in many cases, who made that change happen.

RMA Reporting through StoreGazer

StoreGazer has been the most comprehensive systems management application for nearly 20 years. By utilizing a variety of data sources including 4690/TCx Sky event logs, file system, process tables, and most recently Toshiba’s Remote Management Agent (RMA), administrators are provided a complete picture on how their store systems are performing.

Administrators will enjoy the same smart grid for their RMA reports that is consistent throughout StoreGazer. This smart grid provides users the customization options to filter, group, and sort the data in a matter which is specific to their business needs. All reports can then be exported to a CSV file to share.

StoreGazer does not require RMA to function and can produce many of the same reports through other sources. With RMA installed, StoreGazer can utilize this data as an additional resource to expand its reporting capabilities.

Key Performance Indicators within RMA include:

Numeric Sensors

Through this report, administrators are able to monitor various temperature gauges and fan speeds. When they reach specific thresholds, action can be taken to prevent controllers from overheating.

Terminal Hardware

This RMA inventory report displays a complete list of all terminals within your network in addition to their connected devices, model and serial numbers, and firmware levels.

Processors

This report displays additional information inside RMA which is not available elsewhere including processor version, voltage, and characteristics. Administrators hoping to take advantage of low voltage processors for power saving purposes now have access through StoreGazer’s RMA Processors Report.

POS Printers

StoreGazer uses RMA to report on printer details including paper cut count, receipt character printed count, and failed paper cut count. Understanding various thresholds for your printers can be useful to determine its lifespan and predict when they need to be replaced or simply when the ink will run out.

Solid State Drives (SSD)

Hard drive failures can cause major downtime for stores. With RMA, administrators are able to predict the life expectancy of thier SSDs by monitoring how long the drive has been powered on, how much of the drive has been used, and whether an imminent failure has been reported.

NOTE: With the inclusion of RMA data into StoreGazer’s Alert Monitoring feature, users can configure the application to take immediate action automatically as specific events occur.

Enhancements

ACE Personalization

View, edit, compare and update ACE Personalization settings through StoreGazer

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CHEC Management

Monitor and manage Toshiba’s CHEC (Checkout Environment for Consumer-Service) systems.

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Enhanced Dashboard

Continuous monitoring of critical performance indicators on all stores, chainwide

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